Customer reviews are pivotal to the development of your online reputation. Unfortunately, the majority of motivated customers to leave a review are too often those who are motivated to end with a negative sentiment. With the use of reputation management software, you can encourage more positive reviews while privately handling any unfavorable mentions.
Start collecting reviews straight from your website or directly from your emails. If a customer starts with a 4- or 5-star review, they are prompted to leave that review on any site you choose! However, if the customer starts with a 1,2, or 3-star review, expressing any negative intentions, they will quickly be prompted to send you a private message allowing you the chance to correct the issue and avoiding that negative review.
